FREQUENTLY ASKED QUESTIONS
REGISTRATION AND ACCOUNT
If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the blue icon at the bottom right of this page will open chat - or email at firstname.lastname@example.org
Our friendly 24/7 live chat support can quickly assist you in real time to retrieve your email address. Start live chat now by clicking on the red chat icon at the bottom right of this page or send us an email at email@example.com to reclaim your lost email.
Unfortunately you are not allowed to change it, so please be sure that you enter the right address while registering. Note you can have only one player account at our website.
To add another currency to your account, log into your player profile, click on the “Add Currency” button after that and select the required currency from the dropdown menu.
DEPOSITS & WITHDRAWALS
You can top up your casino balance and make cashouts in EUR, USD, CAD, AUD and NOK. Apart from fiat currencies, North Casino accepts BTC, BCH, ETH, LTC and USDT ensuring that all your transactions are going to be rapid-fire, safe and easy.
You must be tired of waiting for your deposits to be confirmed? You will not have to do it here, at North Casino, because they will be processed in a blink of an eye! You can start placing bets straight away.
The minimum deposit amount allowed at North Casino is 20 € / $ or an equivalent. You can make a cashout request if you are going to withdraw at least 100 € / $ or an equivalent. You can visit our Payments page to find out more details about each payment method.
First, please check whether the transaction has successfully gone through. To find out the status of your transaction, just go to BlockChain.info and enter Transaction ID in the search field. Also, you can let our Support Service Team do it for you. Just contact them directly through Live Chat or send an email to firstname.lastname@example.org. They work 24/7 and will sort everything out as fast as possible.
Nowadays it's not a problem at all. You can find a lot of professional and trustworthy online services that will help you with it.
At North Casino we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Still concerned? Many northcasino games carry the “provably fair’ ribbon and these games let you monitor the random number algorithm after each round so you can feel completely safe with your gaming experience. Apart from that, all games hold necessary Random Number Generation certificates and North Casino is certified and licensed by the Curacao gaming comittee, ensuring that North Casino stays a reliable place to play.
Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.
If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.
Check your Internet connection because you might have lost it. Then, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our 24/7 live chat support Team. We will find a solution to any of such problems!
PRIVACY & SECURITY
We keep up to date with the latest security technologies to ensure that your data transfer is safe and secure.
To upload the required documents, go to the Verification section of your account (click on Profile and then click on the Verification tab). Please note that the file size must not exceed 2 MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait for us to verify them and check your account. You can check the status of your documents by going to the Verification section as before.
It only takes a few hours for your documents to be approved. Please note that if your uploaded documents do not comply with Curaçao law, we have the right to reject them and request to upload alternative copies.